Terms & Conditions

Welcome to VXO (VSquareXO Private Limited). These Terms and Conditions ("Terms") govern your use of our website, services, and products. Please read these Terms carefully before using our services.

These Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity) and VSquareXO Private Limited concerning your access to and use of our services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using the VXO website (www.vsquarexo.com) and our cybersecurity services, you accept and agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and others who access or use our services.

If you disagree with any part of these terms, you may not access our website or use our services. We reserve the right to refuse service to anyone for any reason at any time.

2. Use of Services

Authorized Use

You may use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services in any way that violates any applicable federal, state, local, or international law or regulation.

Account Responsibilities

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.

Prohibited Activities

You agree not to engage in any of the following prohibited activities: (a) copying, distributing, or disclosing any part of the service without our written permission; (b) using any automated system to access the service; (c) attempting to interfere with, compromise, or disrupt the integrity or performance of our services; (d) attempting to gain unauthorized access to our systems or networks.

3. Cybersecurity Services

Service Scope

Our cybersecurity services include but are not limited to consulting, penetration testing, vulnerability assessments, risk and compliance services, incident response, and related security services. The specific scope of services will be defined in individual service agreements or statements of work.

Service Limitations

While we strive to provide the highest quality cybersecurity services, we cannot guarantee that our services will prevent all security incidents or vulnerabilities. Cybersecurity threats are constantly evolving, and no security solution is 100% foolproof.

Client Responsibilities

Clients are responsible for implementing our recommendations, maintaining secure systems, following security best practices, and promptly addressing identified vulnerabilities. Failure to do so may result in security incidents for which VXO cannot be held liable.

Testing Authorization

For penetration testing and security assessment services, clients must provide written authorization for all testing activities. Clients are responsible for ensuring they have the legal right to authorize such testing on all systems and networks involved.

4. Intellectual Property Rights

VXO Property

The service, including its original content, features, functionality, methodologies, tools, and software are and will remain the exclusive property of VXO and its licensors. Our services are protected by copyright, trademark, and other intellectual property laws.

Client Data

We acknowledge that all data, information, and materials provided by clients remain the property of the client. We will use client data only for the purpose of providing our services and in accordance with our Privacy Policy and applicable service agreements.

Reports and Deliverables

Security assessment reports, findings, and recommendations prepared specifically for a client are provided for that client's exclusive use. Clients may not share these materials with third parties without our prior written consent, except as required by law or regulatory compliance.

License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our services in accordance with these Terms. This license does not include any right to copy, modify, or create derivative works from our services or content.

5. Disclaimer of Warranties

As-Is Basis

Our services are provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied. VXO does not warrant that the services will be uninterrupted, timely, secure, or error-free.

No Guarantee of Results

While we use industry best practices and experienced professionals, we do not guarantee specific results from our cybersecurity services. The effectiveness of security measures depends on various factors, many of which are beyond our control.

Third-Party Services

We may recommend or integrate with third-party tools, services, or solutions. We make no warranties regarding these third-party offerings and are not responsible for their performance, security, or availability.

6. Limitation of Liability

Liability Cap

To the maximum extent permitted by law, VXO's total liability for any claims arising from or related to our services shall not exceed the amount paid by the client for the specific services giving rise to the claim, or $10,000, whichever is less.

Excluded Damages

In no event shall VXO be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

Force Majeure

VXO shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

7. Indemnification

You agree to defend, indemnify, and hold harmless VXO, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the services.

8. Governing Law and Jurisdiction

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. For international clients, specific jurisdictional terms may be outlined in individual service agreements.

Dispute Resolution

Any disputes arising out of or relating to these Terms or our services shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996.

Jurisdiction

You agree to submit to the personal jurisdiction of the courts located in Chennai, India for the purpose of litigating all such claims or disputes that cannot be resolved through arbitration.

9. Confidentiality

Mutual Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of our engagement. This includes but is not limited to technical information, business information, security findings, and client data.

Non-Disclosure Agreement

For certain services, clients may be required to execute a separate Non-Disclosure Agreement (NDA) before services commence. The NDA will govern the handling of confidential information in addition to these Terms.

Security Findings

All security vulnerabilities, assessment results, and related findings are considered confidential information. VXO will not disclose specific security findings to third parties without the client's written consent, except as required by law.

10. Service Level and Support

Service Delivery

We will deliver services in a professional and workmanlike manner in accordance with industry standards. Specific service levels, response times, and deliverables will be defined in individual service agreements or statements of work.

Support

Support and maintenance terms will be specified in your service agreement. Unless otherwise stated, support is provided during business hours (9:00 AM to 6:00 PM IST, Monday through Friday, excluding Indian public holidays).

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of material changes to services that may affect existing client engagements.

11. Payment Terms

Fees

Fees for our services will be specified in individual proposals, service agreements, or statements of work. All fees are in US Dollars or Indian Rupees as specified, and exclude applicable taxes unless otherwise stated.

Payment Schedule

Payment terms are typically net 30 days from the invoice date unless otherwise specified. Late payments may be subject to interest charges of 1.5% per month or the maximum rate permitted by law, whichever is less.

Expenses

Unless otherwise agreed, clients are responsible for reimbursing reasonable travel and other expenses incurred in connection with service delivery, with prior approval.

12. Termination

Termination Rights

Either party may terminate a service engagement in accordance with the terms specified in the applicable service agreement. Unless otherwise stated, either party may terminate with 30 days written notice.

Effect of Termination

Upon termination, you must immediately cease all use of our services. Provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Fees Upon Termination

Client shall pay for all services performed and expenses incurred up to the effective date of termination. Prepaid fees for services not yet rendered may be refunded on a pro-rata basis, less any termination fees specified in the service agreement.

Additional Important Terms

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and VXO regarding your use of our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by VXO.

Assignment

You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms without restriction.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: